Regulations of the online store www.im-big.com
§ 1
Preliminary provisions
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These regulations, hereinafter referred to as the "Regulations", define the rules for using the online store located at the URL address http://www.im-big.com, hereinafter referred to as the "Store".
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The store is run by im-big.com Tomasz Polak, based in Oława (postal code: 55-200), ul. Poranna 16/1, hereinafter referred to as the Seller. NIP, REGON.
These regulations are addressed to Consumers and specify the rules and procedure for concluding a Distance Sales Agreement with a Consumer via the Store. Before using the Store, each person should read its Regulations. Making purchases in the Store requires the Customer to have an active and functional e-mail account.
§ 2
Definitions
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Consumer - a natural person concluding a contract with the Seller within the Store, the subject of which is not directly related to his business or professional activity.
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Client - any entity making purchases via the Store.
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Store - online store run by the Seller at the Internet address www.im-big.com .
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Contract concluded remotely - a contract concluded with the Customer as part of an organized system for concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
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Statute- these Store regulations.
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Order - the Customer's declaration of will submitted using the Order Form and aimed directly at concluding a Sales Agreement for the Product or Products with the Seller.
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Account - customer account in the Store, which collects data provided by the Customer and information about Orders placed by him in the Store.
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Registration form - form available in the Store, enabling the creation of an Account.
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The order form - an interactive form available in the Store enabling placing an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
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Basket– an element of the Store's software in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
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Product- a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
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Sales agreement - Product sales contract concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means - depending on the features of the Product - a contract for the provision of services and a contract for specific work.
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Seller - a natural person running a business under the name im-big.com Tomasz Polak, entered into the Central Registration and Information on Economic Activity (CEIDG) kept by the minister responsible for economy, NIP.
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Pre-Order- pre-sale. In this case, production begins only after the Pre-Order is completed. The estimated shipping time of the Pre-Order is shown on the product page.
§ 3
Contact the Store
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Seller's address: im-big.com 55-200 Oława, ul. Morning 16/1
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Seller's e-mail address:contact@im-big.com
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The Customer may communicate with the Seller using the addresses provided in this paragraph.
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Goods returned under the complaint procedure should be sent to the address provided in § 3 of these Regulations.
§ 4
Technical requirements
To use the Store, including viewing the Store's assortment and placing orders for Products, you need:
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End device with access to the Internet and a web browser
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Active e-mail account,
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Cookies support enabled.
§ 5
General information
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To the fullest extent permitted by law, the Seller is not liable for any disruptions, including interruptions in the operation of the Store caused by force majeure, unauthorized action of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
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Browsing the Store's assortment does not require creating an Account. The Customer may place orders for Products included in the Store's assortment either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.
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The prices given in the Store are given in Polish zloty and are gross prices.
§ 6
Rules for placing an Order
To place an Order you must:
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log in to the Store (optional);
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select the Product that is the subject of the Order and then click the "Add to cart" button (or equivalent);
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log in or use the option to place an Order without registration;
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if the option of placing an Order without registration has been chosen - complete the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice details if different from the details of the recipient of the Order,
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click the "Order and pay" button/click the "Order and pay" button and confirm the order by clicking the link sent in the e-mail,
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select one of the available payment methods and, depending on the payment method, pay for the order within a specified period, subject to § 8 point 3.
§ 7
Delivery and payment methods offered
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The Customer may use the following methods of delivery or collection of the ordered Product:
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DHL courier
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DHL courier (Europe)
2. The customer can use the following payment methods:
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Visa
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Visa Electron
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MasterCard
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MasterCard Electronic
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Maestro
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Online transfers
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Electronic payments
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PayPal
3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
4. The entity providing online payment services is Blue Media S.A.
§ 8
Execution of the sales contract
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The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
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After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by the Seller sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declarations about the receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. When the Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.
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The Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this paragraph), in the manner chosen by the Customer when placing the Order.
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In the case of a pre-order (pre-sale), the delivery time is longer than usual. The approximate delivery time is indicated on the product page.
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If you order products with different delivery times, the longest delivery date applies.
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The order processing time is counted from the moment of obtaining positive payment authorization.
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All costs related to export (including customs clearance costs) are covered by the Customer. If the Customer does not pay the additional costs, they will be deducted from the full order amount upon refund.
Products are delivered worldwide.
§ 9
Right to withdraw from the contract
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The consumer may withdraw from the Sales Agreement without giving any reason within 14 days of receiving the shipment.
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The customer is not entitled to cancel the order before it is delivered.
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The period specified in section 1 begins with the delivery of the Product to the Consumer or a person other than the carrier indicated by him.
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In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the deadline specified in section 1 runs from the delivery of the last item, batch or part.
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The right to withdraw from the Agreement does not apply to promotional or personalized products.
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For hygiene reasons, we do not accept returns of unpacked jewelry, masks, socks and underwear. Returns are only possible for undamaged goods that do not show any signs of use, have original, undamaged tags and undamaged packaging.
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If there is a need to refund funds for a transaction made by the customer with a payment card, the seller will make the refund to the bank account assigned to the Ordering Party's payment card.
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The consumer may withdraw from the Agreement by returning the new product together with the invoice, free gifts, and the completed return form (download here) to the address:
"im-big.com - return
Poranna 16/1
55-200 Oława
POLAND"
Shipping costs are covered by the buyer.
§ 10
Complaint and warranty
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All products offered in the store are brand new and original.
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In the event of a defect in goods purchased from the Seller, the Customer has the right to file a complaint within 2 years of receiving the product. If the Customer is an Entrepreneur, the parties exclude liability under the warranty.
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If you submit a complaint, please contact us via our e-mail (contact@im-big.com).
§ 11
Out-of-court methods of dealing with complaints and pursuing claims
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Detailed information regarding the Consumer's ability to use the extrajudicial methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, and Provincial Inspectorates of the Trade Inspection.