Return policy:

 

To withdraw from the contract, please complete the return form (download here), and then send the package with a new, unworn product, form, invoice, and freebies to the following address:

 

im-big.com

Poranna 16/1

55-200 Oława

POLAND

e-mail:contact@im-big.com

 

• Return shipping costs are covered by the customer. 

 

• Both we and our planet will be happy if you return the order in the packaging in which you received it and with all the factory tags, this is a necessary condition for the refund to be transferred to your account.

 

• Due to the difficult possibility of collecting parcels and difficult contact with postmen, branches and postal couriers, if possible, please do not send parcels via Poczta Polska. We are not responsible for uncollected parcels sent by post, because in most cases we do not receive parcel notice. left in facilities

 

• You can send the parcel by any courier, but for the greatest security and fastest return processing, we recommend DPD, InPost, UPS, DHL, GLS

 

• You will receive the refund in your bank account within 14 business days from receiving the refund

 

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Complaints:

 

Despite extensive experience in our sewing room, there is a minimal chance (less than 1%) of a product defect. If your product turns out to be defective, please contact us at contact@im-big.com. In the e-mail, please describe and include photos of the defect. Our products are covered by a 2-year warranty.